Terms and Conditions

Last updated: 05/11/2024

Welcome to Stiluvox! By accessing our website or purchasing products from us, you agree to abide by the following Terms and Conditions. These terms govern your use of the site and your transactions with Stiluvox.

1. General Information

These Terms and Conditions apply to your use of our website, stiluvox.com, and all associated services. By using this website or placing an order, you agree to these terms. If you do not agree with any part of these Terms and Conditions, please discontinue using our website.

2. Eligibility

You must be at least 18 years old to make a purchase on our website. By placing an order, you confirm that you are legally able to enter into a binding contract.

3. Product Information

We make every effort to display our products as accurately as possible. However, due to variations in monitors and devices, the colors and appearance of products may differ slightly from what is displayed online.

  • Materials and Descriptions: Product descriptions, including materials, are provided to the best of our knowledge. For custom jewelry items (e.g., black onyx or precious metals), variations may occur due to the natural materials used.

  • Limited Availability: Certain items may be available in limited quantities and are subject to return or exchange only according to our Return Policy.

4. Orders and Payments

  • Order Acceptance: Once you place an order, you will receive an order confirmation via email. This does not mean that we have accepted your order. We reserve the right to refuse or cancel any order if we suspect fraud, errors in pricing, or issues with stock availability.

  • Pricing and Payment: Prices listed on the site are in EUR. Payment is required in full at the time of purchase. We accept various forms of payment, including major credit cards and PayPal, securely processed by our payment providers.

  • Tax and Shipping: Applicable taxes and shipping fees are added at checkout.

5. Shipping and Delivery

  • Shipping Options and Fees: We offer a range of shipping options, including standard and expedited delivery. Shipping costs and estimated delivery times are displayed at checkout.

  • International Shipping: Please note that international customers are responsible for any additional customs duties, taxes, or fees required by their local authorities.

  • Delivery Times: Delivery times are estimates and may vary. Stiluvox is not responsible for delays caused by carriers or customs.

6. Returns and Refunds

Please refer to our Return Policy for detailed information on returns and exchanges. Generally:

  • Return Window: Items may be returned within 14 days of receiving the order if they are in their original, unused condition with tags attached.

  • Non-Returnable Items: Certain items, such as custom or personalized jewelry, are non-returnable unless defective.

  • Refunds: Refunds will be processed within 30 business days after we receive the returned item. Refunds are issued to the original payment method.

7. Intellectual Property

  • Copyright and Trademarks: All content on this website, including text, images, logos, and product designs, is the property of Stiluvox or our licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or otherwise use any of this content without our prior written consent.

8. Limitation of Liability

To the fullest extent permitted by law, Stiluvox will not be liable for any direct, indirect, incidental, or consequential damages that arise from your use of our website or products. This includes, but is not limited to, loss of profit, data loss, or any other commercial damages or losses, even if we have been advised of the possibility of such damages.

9. User Responsibilities

  • Account Security: If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials. You agree to notify us immediately if you suspect any unauthorized use of your account.

  • Prohibited Actions: You may not use our website to engage in any illegal activity, harass other users, or attempt to gain unauthorized access to our systems.

10. Privacy

Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our website, you consent to the data practices described in our Privacy Policy.

11. Modifications to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be posted on this page, and the date of the latest revision will be noted at the top. Your continued use of the site after changes are posted constitutes your acceptance of the revised Terms and Conditions.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Slovakia. Any disputes arising out of or related to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Slovakia.

13. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us:

Email: stiluvox@gmail.com
Address:

By using our website and purchasing products from Stiluvox, you agree to these Terms and Conditions. Thank you for being part of the Stiluvox community.